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Cloud managed Wi-Fi

AI-driven, adaptive Wi-Fi

The Wi-Fi environment is constantly changing and prone to interference from various sources, causing a poor in-home experience. This increases support calls, expensive truck rolls and potential churn. Our AI-driven, Adaptive Wi-Fi, built on the OpenSync™ platform, allows you to centralize management of thousands of gateways in the cloud and utilize real-time telemetry, machine learning, AI, and automation to deliver fine-tuned performance, ensuring a Wi-Fi network that works. Our cloud-managed Wi-Fi system includes an intuitive, self-care app that puts the subscriber in control, enables “no contact” self-installs, and allows you to provide a personalized experience with value-added features such as parental controls, network security, and guest access to manage the in-home experience.

 

Empower your CSRs with deep insight

Delivering Wi-Fi that works significantly cuts inbound calls, freeing your staff to work on strategic business initiatives. However, when subscribers call, empower your customer service representatives (CSRs) team with the insights needed to resolve issues quickly and efficiently. Use cloud-based software tools to gather data from the network, in-home Wi-Fi and connected devices. In minutes, you can analyze that data to pinpoint the root cause and enable the CSR to resolve or remotely troubleshoot the issue, eliminating unnecessary truck rolls.

 

Unlocking innovation with open platforms

Our cloud-managed Wi-Fi solution is built on open standards, such as TR-069 and OpenSync™, enabling you to abstract services from underlying technology, unlock service innovation, accelerate new service rollouts and grow new revenue streams. Our solution enables you to deliver a consistent service experience across technology generations (Wi-Fi 5, 6, 6E, and 7) and provides a platform to create and roll out new value-added services, leveraging subscriber usage insights, driving ARPU and increasing service stickiness.